Welcome to Westeno! We’re committed to providing our customers with a smooth, reliable,

and enjoyable shopping experience. Below is our detailed Shipping Policy, outlining all key

information to help you understand our process better.

● Free Shipping: We offer free standard shipping within Pakistan on all orders over

PKR 5,000. For orders below this amount, a flat shipping fee of PKR 250 applies.

● Express Shipping: If you need your order sooner, express shipping is available for

an additional fee of PKR 500, applicable to all orders.

● Standard Shipping: Orders are typically processed within 1-2 business days. After

processing, delivery usually takes between 3-5 business days, depending on your

location within Pakistan.

● Express Shipping: For express shipping, delivery takes 1-3 business days after

processing, depending on the destination.

● International Shipping: Currently, we only ship within Pakistan. Stay tuned as we

expand to more regions!

● All orders are processed within 1-2 business days. Orders are not shipped on

weekends or public holidays. If there’s a high volume of orders or any unforeseen

delays, we will notify you via email.

● Once your order has been shipped, you’ll receive an email confirmation with your

tracking number. Simply use this tracking number on our courier partner’s website to

monitor your package’s status until it reaches your doorstep.

● Cash on Delivery (COD): Available for orders across Pakistan. A COD fee of PKR

250 applies for orders under PKR 5000.

● Online Payment: We accept various online payment methods, including credit/debit

cards and bank transfers, to provide you with flexible payment options.

● Our delivery partners make two attempts to deliver your order. If unsuccessful, they

will contact you to reschedule or leave the package at a nearby pick-up location.

● Please ensure your contact and address details are accurate during checkout for a

successful delivery.

● While we strive to meet our delivery timelines, external factors (e.g., weather

conditions, public holidays) may sometimes affect delivery times. We appreciate your

patience and understanding in such cases.

● If your order is delayed or there are issues with tracking, feel free to reach out to our

customer support at [email protected], and we’ll gladly assist you.

● In the rare event that your order arrives damaged, please contact our support team

within 24 hours of receipt with photos and details of the damage. We’ll arrange a

replacement or refund as quickly as possible.

● If your package is lost during transit, please notify us, and we’ll coordinate with our

courier partner to investigate and resolve the issue.

● Westeno reserves the right to update or change our Shipping Policy at any time.